Warranty Policy

All Omikx products purchased through the official Omikx.com website are covered by a limited warranty service of up to 24 months, effective from the date of shipment (subject to the specific policy in force). During this period, should the product exhibit defects in materials or workmanship under normal usage conditions, we will provide support based on the specific circumstances.

Warranty service applies exclusively to the original purchaser or the recipient of the product as a gift; it does not extend to products that have been resold or are in secondary circulation.

If a product develops an issue within the warranty coverage period, Omikx will provide a reasonable resolution following an assessment. This typically includes:

• Replacement of the defective component(s);
• Provision of a replacement product with equivalent specifications (which may be a brand-new unit or a certified refurbished unit);
• Issuance of a refund (full or partial) under specific circumstances.

The specific handling method will depend on the situation, and we will try our best to choose the most efficient and convenient solution for you.

Pet products are often subject to more complex usage environments—factors such as routine cleaning, frequent physical contact, and even the pet's own behavioral habits can all impact the product. Consequently, the following situations are generally *not* covered under warranty:

• Natural wear and tear resulting from prolonged use;
• Damage or deterioration caused by improper use or failure to follow maintenance instructions;
• Accidental damage (e.g., drops, external impact, etc.);
• Damage caused by pet chewing or other forms of abnormal use;
• Damage resulting from unauthorized disassembly, modification, or repairs performed by non-official service providers.

We recommend performing basic maintenance in accordance with your daily usage habits; this not only extends the product's lifespan but also ensures a more consistent and reliable user experience.

To ensure a smooth warranty claim process, please observe the following points:

• The product must have been purchased through official Omikx channels or authorized retailers;
• Valid proof of purchase (e.g., order records, receipts, etc.) must be provided;
• The product information (e.g., serial number) must be intact and identifiable;
• The warranty claim request must be submitted within the valid warranty period.

The warranty period begins on the date the product is shipped, not the date the order was placed.

If you discover an issue with your product, please proceed as follows:

• Verify that the product is still within the valid warranty period;
• Prepare your relevant purchase records;
• Retain the product and its major components for verification purposes;
• Contact our Customer Service Team and provide a detailed description of the issue.

Our team will assist you with the subsequent procedures based on the specific circumstances and provide appropriate solutions.
If a product or component is replaced, the original warranty period will remain in effect and will not be reset.
For products that are out of warranty, we may no longer be able to provide repair services; however, you are still welcome to contact us for advice.