This Privacy Policy is effective as of March 1, 2026.

When you use the various services provided by Omikx.com ("Omikx," "we," or "our"), our operations involve the collection and use of certain information. This statement is designed to make these processes clear and understandable, rather than concealing them within complex terms.
When you visit our website or utilize related features, you are interacting with Omikx’s service ecosystem. During this process, we may—as necessitated by actual requirements—collect, use, or process relevant information to the extent necessary to ensure the proper functioning of our services, optimize your user experience, and enhance overall security.
We consistently view privacy as a fundamental responsibility, not merely an optional add-on. Whether concerning the methods of data acquisition, the scope of usage, or the protective measures employed, we strive to be transparent and restrained. Furthermore, we continuously refine our mechanisms to ensure that your information is handled in a reasonable and secure manner.

We collect information for the purpose of providing and improving our products and services. The types of information we collect depend on how you interact with us.

1. Information You Voluntarily Provide
When you interact with us directly, we collect content that you voluntarily fill out or submit, such as:
a. Account Creation and Order Placement: When you register for an account or complete a purchase, we collect necessary information, including your name, email address, shipping address, billing address, contact phone number, as well as payment information required to complete transactions and account login credentials (such as a username and password).
b. Contacting Customer Support: We may collect your name, contact details, and the content of your communications with us.
c. Information Entered During Feature Usage: When utilizing certain features, you may fill out or record relevant content—for instance, basic information about your pet (such as name, weight, age, or other characteristics), usage logs, or device settings. This information helps tailor these features to better suit your actual usage habits.
d. Providing Product Feedback, Surveys, or Reviews: When you submit a review, participate in a survey, or offer suggestions, we collect the content you submit—including text, images, or other forms of media—regardless of whether the interaction takes place on our platform or through third-party channels.

2. Information We Collect Automatically
When you use our website, applications, or products, we automatically collect certain information:
a. Usage Data: For example, feature usage patterns, operational logs, error reports, or system update status. This data helps us understand overall usage patterns, thereby enabling us to improve product performance.
b. Device and Technical Data: We collect information about the devices you use to access our services, including device models, operating systems, IP addresses, device identifiers, browser types, usage logs, and error reports.
c. Cookies and Tracking Technologies: We utilize cookies and related technologies to support website operations, analyze access performance, and optimize content presentation.

3. Information from Camera Features
When you use services equipped with camera capabilities, the device may record video or audio content from its surrounding environment. This content may include images and sounds of people or pets.
You have full control over the camera's activation status, recording duration, and storage preferences. Please note the following:

• We do not actively collect or analyze human biometric information.
• We do not engage in human facial recognition.
• Any recognition capabilities involved are utilized solely for the purpose of identifying pets (where applicable).

4. Device Sensor Data
For devices equipped with sensors (such as weight or presence sensors), we may collect relevant data—for instance, your pet's weight or the device's usage status. This information is used exclusively to support the operation of product features and for necessary analytical optimizations.

5. Information from Other Sources
In certain instances, we may also obtain information about you from third parties to enhance our services:
Social Networks: For example, when you link your Omikx account or interact with us through third-party social media platforms.
Our Service Providers: Partners involved in areas such as payment processing, logistics and delivery, system support, event management, or security services; this information is used to ensure the proper functioning of our services.
Our Advertising and Analytics Partners: Partners who provide services related to analytics, advertising (including personalized ads), user consent management, SMS and email marketing campaigns, and social media integration. This information helps us deliver relevant advertisements, understand user interactions, and measure the effectiveness of our marketing campaigns as well as our products and services.
Public or Aggregated Data Sources: Including publicly available information channels or third-party systems integrated with our services; this data is used—within legal parameters—to supplement and optimize your overall experience.

We collect information for the following purposes:
To Provide and Improve Our Products: To operate, maintain, and enhance our products—including monitoring your pet's usage patterns, providing health-related information, and sending you notifications. This encompasses shipping and delivery, user authentication, troubleshooting, customer support, and all core functionalities across our products, applications, websites, and accessories.
Personalizing Your Experience: Providing insights, notifications, pet activity history, and content relevant to you and your pet, as well as retaining your personalized settings.
Processing Transactions (Including Purchases) and Fulfilling Your Requests: Processing your orders, managing your account, and responding to your customer service inquiries. This includes payment processing; order confirmation and fulfillment; handling warranty and support claims; managing surveys, promotions, and sweepstakes; and responding to related inquiries.
For Marketing and Advertising: We send you marketing communications regarding our products and promotions. We also use your information to send you offers, recommend products, and provide you with personalized advertisements. Where required by law, you may opt out of such uses at any time via the relevant settings.
For Analytics and Business Purposes: Understanding how our customers use and interact with our products, applications, and websites; improving performance; developing new features; ensuring product safety and reliability; conducting research and development; and carrying out other business operations.
Training Machine Learning and AI Models: With your consent, or to the extent permitted by law, we may use certain video, audio, and/or other data to train and improve machine learning or artificial intelligence models.
For Security Purposes: To safeguard and protect our users, products, and services. This includes fraud prevention, risk analysis, network and information security, and threat detection.
Fulfilling Legal Obligations: Complying with applicable laws, regulations, and legal processes. This includes responding to requests from law enforcement or regulatory authorities, as well as asserting or protecting our own rights and the rights of others.
Regarding Automated Decision-Making: We do not use video, audio, or other personal data to make automated decisions about individuals, except where necessary to provide specific descriptive features for a product—in which case, human review will be conducted where appropriate and required by law.
Regarding the Use of Sensitive Information or Camera-Derived Data: All such uses strictly adhere to the limitations outlined in our Privacy Policy and User Agreement. Any sensitive information collected by Omikx is used solely for the business purposes described herein and is never used for commercial purposes such as advertising.

We do not use your personal information for direct monetary transactions or sales. However, under the privacy laws of certain regions, certain transfers of information—conducted for purposes such as data analytics, ad placement, or cross-site content display—may, in some instances, be deemed a "sale" or "share." We may disclose your personal information to the following categories of third parties for their respective commercial and/or business purposes:
Service Providers: We share information with third-party vendors who provide services on our behalf, such as payment processing, cloud hosting, logistics, and marketing. These vendors are contractually obligated to protect your information and to use it solely for the services we have engaged them to provide.
Advertising and Analytics Partners: We collaborate with third-party partners for advertising and analytics purposes. These partners may use cookies and other tracking technologies to collect information about your online activities across different websites in order to present you with more relevant advertisements. Under certain privacy laws, this activity may be considered a "sale" or "sharing" of personal information. You may opt out of such uses at any time through the relevant settings.
In Connection with Business Transfers: If we are involved in a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. For Legal Reasons: We may disclose your information if we believe that disclosure is required by law—for example, to comply with a subpoena or other legal process—or to protect our rights, property, or safety, or to protect the rights, property, or safety of others.
You have the right to opt out of the "sale" or "sharing" of your personal information for any of the aforementioned purposes at any time, free of charge.

If you do not wish for your information to be sold or shared for targeted advertising purposes, please enable recognized browser privacy signals; we will honor such signals in accordance with applicable laws.
We do not knowingly collect, sell, or share the personal information of minors under the age of 16.
If you would like to learn more about your privacy rights or wish to submit a related request, please contact us through our official channels. We will process and respond to your request within a reasonable timeframe, in accordance with applicable laws.

This Cookie Policy explains how we use cookies, pixels, web beacons, and similar technologies on our websites and applications.

What are Cookies, Pixels, and Related Technologies?
Cookies are small text files that your browser stores on your device when you visit a website. Cookies enable a website to recognize your device and store information regarding your preferences or activities. Cookies may be set by Omikx ("First-Party Cookies") or by third parties with whom we partner ("Third-Party Cookies").
Pixels (also known as pixel tags, web beacons, or clear GIFs) are tiny, invisible images embedded in web pages or emails. When a user views a page or email containing a pixel, the pixel loads from a server, informing the website or service that someone has visited that page or opened that email. Pixels help measure the effectiveness of online advertising or email marketing campaigns and can be used to understand how users interact with a website or email.
App tracking technologies are tools built into mobile applications used to collect information about your interactions with the app and, in some cases, share data with other apps or companies. This may involve tracking your actions within one app and linking them to your activities on other apps or websites, often using specific device identifiers such as the Identifier for Advertisers (IDFA) on iOS or the Google Advertising ID (GAID) on Android. These technologies help companies understand your interests so they can show you more relevant advertisements or content. Modern smartphones allow you to control whether apps can track your activity across other apps; you may see pop-up windows asking you to allow or block such tracking.
For the sake of simplicity, in this document, we collectively refer to cookies, pixels, app tracking technologies, and similar technologies as "Cookies."

Types of Cookies We Use
Strictly Necessary Cookies: These cookies are essential for the core functionality of our website—for instance, maintaining your session, remembering your privacy preferences, or enabling secure login and shopping features. You cannot disable them via our Cookie banner.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website, track website traffic, and measure the effectiveness of our marketing campaigns. Common analytics partners include Google Analytics and similar platforms.
Functional Cookies: These cookies remember your settings and preferences—such as language or location—to enhance your user experience.
Advertising and Targeting Cookies: We and our advertising partners use these cookies to build a profile of your interests and to show you relevant advertisements on our website and other websites. They may track your browsing behavior across different websites and over different periods of time. To achieve this, we may use cookies provided by partners such as Google.

How We Use Cookies
We use cookies for a variety of purposes, including:
Maintaining your logged-in status and enabling secure transactions.
Remembering your preferences and settings.
Analyzing website performance and usage to improve our services.
Delivering relevant advertisements on our website and across third-party networks.
Measuring the effectiveness of marketing campaigns.

Your Choices and Cookie Management
You have the right to choose whether to accept or decline cookies. You can manage your cookie settings in the following ways:

• Cookie Banners and Settings: When you visit our website, our cookie banner (technically supported by the third party Osano) allows you to accept all cookies or customize your preferences by cookie category. After your initial visit, you can access and modify your cookie preferences by clicking the "Cookie Preferences" link to reopen the cookie management tool.
• Browser Settings: You can typically manage or disable cookies within your browser settings. If you disable all cookies, certain features of our website may not function properly. To disable cookies directly through your browser, please follow the instructions provided by your browser.
• Device Settings: If you wish to limit app tracking technologies on your device, both Apple and Android systems offer simple methods for adjusting these settings.
• Opt-Out Tools: You can visit third-party resources—such as the opt-out pages provided by the Digital Advertising Alliance (DAA) and the Network Advertising Initiative (NAI)—to learn more about managing cookies and opting out of interest-based advertising across multiple networks. These tools provide you with broader options for controlling how participating companies collect and use your information for targeted advertising purposes.
• Global Privacy Control: Omikx recognizes and respects Global Privacy Control (GPC) signals and other universal opt-out mechanisms, treating them as valid requests that allow users to opt out of the "sale" or "sharing" of their personal information (as these terms are defined by applicable law). GPC signals and other universal opt-out mechanisms apply to any browser or device where such signals have been enabled. When we receive a GPC signal or other universal opt-out mechanism, we will apply your privacy preferences to the corresponding browser or device, and, where possible, to your user account (if you have an account and are logged in at the time the signal is received).

Third-Party Cookies
Certain cookies on our website are set by third parties that provide services such as analytics, advertising, or social media integration. We do not control these third-party cookies; you should consult the respective privacy policies of these service providers for more information.

Personalized Advertising Cookies
We may allow certain third parties (such as advertising partners and analytics service providers) to collect information about your use of our website, applications, or products through cookies, pixels, and other tracking technologies. This information may include identifiers, device information, or browsing behavior. Although we do not exchange this information for monetary consideration, under U.S. privacy laws, such disclosures may be considered a "sale" or "sharing," as they may be used for cross-context behavioral advertising, targeted advertising, or analytics.

These technologies may recognize your device across different websites and services over time.

Omikx may, from time to time, offer discounts, promotional codes, or other offers ("Financial Incentives") in exchange for you providing personal information—such as your email address or phone number—for the purpose of receiving marketing communications. Participation in these activities is entirely voluntary and requires your prior consent. The specific terms regarding these Financial Incentives are as follows:
To receive discounts, promotional codes, or exclusive offers, you may be required to provide information such as your email address and/or mobile phone number.
The categories of personal information collected include identifiers (e.g., name, email address, and phone number) and commercial information (e.g., purchase history).
The value of the incentive is reasonably related to the value of the data you provide, based on factors such as the projected revenue generated by the marketing communications and the cost of the benefits provided.
You may opt in by submitting your information in the manner described at the time of collection.
You may opt out of future incentives and revoke your consent at any time by using the unsubscribe link found in our emails or by contacting us at nexor@omikx.com.
You are not required to participate in order to purchase goods; you may still obtain the same goods or services without participating, although the promotional offers may differ.
For more information or to exercise your rights, please contact us.

Certain features within our products and services—including device functionalities, analytics, and personalized experiences—may utilize Artificial Intelligence (AI) and machine learning technologies. When enabled, we may use device usage data, product sensor data, and recorded content (such as video or audio captured via our camera features, where available) to enhance, support, and improve device software, as well as to develop, test, and train our algorithms and models. Some of this data may be shared with trusted third-party service providers, but solely for the aforementioned purposes and subject to strict confidentiality and data processing obligations.
We do not use personal information for AI-based analytics, nor do we conduct analytics that produce legal effects or similarly significant impacts. Audio recordings and other personal information are never used for general advertising, user profiling, or purposes unrelated to the improvement of our devices or software. You can control our collection and use of certain data for AI and machine learning purposes through your device and application settings, or by submitting a request via our Privacy Portal.

Under applicable laws, certain types of data—such as biometric information (e.g., facial geometry, voiceprints, or other unique biological characteristics captured via cameras or audio accessories), health information, and precise geolocation data—are considered sensitive information. When collected, such data is used solely to provide, improve, and secure Omikx products and services; for instance, to distinguish between pets to ensure product features function correctly, or to verify user settings.
We do not sell, rent, or use biometric information or other sensitive information for unrelated purposes, such as advertising or user profiling. Biometric information is retained only for the duration necessary to enable specific product features requested by the user, and is securely deleted or anonymized once it is no longer required. You may exercise other rights—or, where applicable, withdraw your consent—through your account settings or via our Privacy Portal.

You have choices regarding how your information is collected and used. Depending on where you reside, you may have certain legal rights regarding your personal information. Omikx provides robust privacy choices to all users, regardless of their location. These rights may include:
Right to Know and Access: Request to know the categories and specific pieces of personal information we collect, use, disclose, "share," or sell, and obtain a copy of your personal information.
Right to Correction: Request that we correct inaccurate personal information we maintain about you. Right to Deletion: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions.
You have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes, as defined by applicable law. You may exercise this right through our Privacy Rights Portal, browser privacy controls (such as Global Privacy Control signals), or by adjusting your Cookie settings.
Right to Limit Use of Sensitive Information: Where required by law, we will limit the use and disclosure of sensitive personal information (such as biometric information or precise geolocation data) to only what is necessary to provide our services.
Right to Data Portability: Receive a copy of your personal information in a structured, commonly used, and machine-readable format.
Right to Appeal: If your request is denied, you may appeal our decision by following the instructions provided in our response or by contacting us via email.
Right to Non-Discrimination: You will not be discriminated against for exercising any of your privacy rights.

Additionally, you may utilize the following controls:
Marketing Communications: You may opt out of receiving promotional emails by following the unsubscribe instructions included in the emails.
Camera Controls: You can enable, disable, and delete video and audio recordings through your in-app account settings.
Cookie Settings: You can manage your Cookie preferences through your browser settings or our Cookie consent tool.
For certain requests, we may need to verify your identity before processing them. Instructions for authorized agents can be found on our Privacy Rights Portal. We strive to respond within 30 days—or within a shorter timeframe if required by law—and will notify you in writing if an extension is required.

If you have any questions or would like to learn more about your privacy rights and choices, please contact us at nexor@omikx.com.

We employ a multi-faceted approach—encompassing technical, administrative, and physical safeguards—to protect your information against unauthorized access, use, or disclosure. While we prioritize security, no system is absolutely secure.
We retain personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, including providing and improving our services, meeting our legal and contractual obligations, and maintaining business records. Our data retention policies and procedures cover the following areas:
Data Retention Periods: Appropriate data retention periods vary depending on the type of data and are determined by legal, regulatory, operational, and contractual requirements. Once the retention period expires, we will securely delete, destroy, or anonymize the information in accordance with our internal data retention and deletion protocols.
Disposal and Legal Holds: When personal information is no longer required, we take reasonable measures to ensure its secure deletion or destruction. If we are subject to a legal hold or other obligations, we may retain certain information beyond the standard retention period until the matter is resolved.
Service Provider Management: When service providers process your personal information on our behalf, we require them to implement reasonable security and retention measures that align with this policy and applicable laws.
Review and Updates: We regularly review our data processing, retention, and deletion practices, and update our policies as necessary to ensure compliance with evolving legal and industry standards.
For more information regarding our data security and retention practices, or to request the deletion of your personal information, please contact nexor@omikx.com.

Our company is based in Hong Kong, where we process and store information. The data protection laws in Hong Kong may differ from those in your jurisdiction.
If we transfer your information to other countries or regions, we will implement appropriate security measures in accordance with applicable laws to protect your information. For instance, if you are located outside of Hong Kong in a region subject to cross-border data transfer restrictions, we will utilize Standard Contractual Clauses or equivalent measures to ensure that your personal information remains protected. Data transfers are conducted only when necessary—for purposes such as global service delivery, customer support, and business operations.

We attach great importance to the privacy and safety of minors; consequently, during the design and operation of our services, we strive to avoid the collection and processing of data related to them.
Our products, services, and associated features are not directed at children under the age of 13. We do not knowingly collect or store personal information from children within this age group.
If we discover that we have inadvertently collected such information, we will delete it as soon as possible after verification and take the necessary steps to prevent similar occurrences in the future.

If you are a parent or guardian and believe that such information has been collected or recorded without appropriate consent, you may contact us to request a review.
Upon confirming the situation, we will assist in resolving the matter and, where necessary, delete the corresponding information.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the "Last Updated" date.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us at nexor@omikx.com.